Returns & Refunds Policy at Flower Delivery Teddington
Our Commitment to Fresh Flowers in Teddington
At Flower Delivery Teddington, we pride ourselves on providing the freshest blooms to households and businesses across Teddington and the surrounding area. As a trusted local florist, our dedicated team hand-selects every stem to ensure stunning arrangements with peak freshness. We understand that gifting flowers is a meaningful gesture, and we’re here to guarantee your total satisfaction every time you order.
Damaged on Arrival: What To Do
We go to great lengths to package your flowers securely, but on rare occasions, damage may occur in transit. Should your order arrive in less-than-perfect condition—such as crushed, wilted, or broken stems—please let us know as soon as possible upon receipt. To help us resolve the matter efficiently, we kindly ask you to provide a photo of the damaged flowers and the original packaging. Our team will review your case promptly and suggest the most suitable solution for you.
Our Freshness Guarantee & Window
As a dedicated Teddington florist, we offer a fresh flowers guarantee with every delivery. Your flowers should remain fresh for at least five days from the date of delivery, provided basic care instructions are followed (such as trimming stems, changing water, and keeping vases away from direct heat). If for any reason your flowers fade or wilt prematurely within this five-day freshness window, we encourage you to contact us right away so we can make things right.
Refunds and Replacement Options
Your satisfaction is our priority. If your flowers are damaged upon arrival or do not meet our strong freshness standards, you are eligible for a choice of a refund or a complimentary replacement bouquet. Simply contact us within 48 hours of delivery with your order details, a brief description of the issue, and supporting photographs if available. All refund and replacement requests are reviewed carefully to ensure a fair outcome for every customer.
Refunds are processed back to your original payment method, and may take a few business days to appear on your statement, depending on your bank. If you opt for a replacement, we will arrange for prompt delivery of a fresh bouquet at a date and time convenient for you.
How to Raise a Complaint
We value your feedback and are committed to resolving any issues swiftly and professionally. If you have a complaint about your order, our service, or any other aspect of your experience, please contact us with your order information and details about your concern. Every complaint is handled by an experienced member of our team, who will investigate thoroughly and respond within two working days. Our goal is to ensure you always feel supported when shopping with a local Teddington florist you can trust.
A Trusted Local Florist for Teddington
Flower Delivery Teddington has served the local community for years, bringing exceptional flowers and genuine care to every customer—whether you’re sending blooms to a neighbour or decorating your business. Thank you for choosing us as your trusted local florist. If you ever have questions about our returns, refunds or complaints policy, feel free to get in touch. Your peace of mind and satisfaction are always our priorities.
