Terms & Conditions for Online Flower Delivery in Teddington

Introduction

Welcome to Flower Delivery Teddington. These Terms & Conditions govern your access to and use of our online flower delivery services throughout Teddington and the surrounding areas. By placing an order with us, you agree to abide by these terms. Please review them carefully before making a purchase.

Eligibility

To order from Flower Delivery Teddington, you must be at least 18 years of age and able to enter into binding contracts under UK law. Orders made by those under 18 years of age must have appropriate parental or guardian consent.

Service Areas

These Terms & Conditions apply to all orders placed for deliveries within Teddington and neighbouring areas. If you are unsure whether your address qualifies for delivery, please review our delivery information section before placing your order.

Order Process

To order flowers online from Flower Delivery Teddington:

• Browse our selection of flowers and bouquets via our website and select your desired arrangement.
• Choose the delivery date, add any special instructions, and provide accurate delivery details, including recipient name, address, and contact information.
• Review your order summary before proceeding to payment. Please check all details carefully to avoid delivery issues.
• Once your order has been placed and payment is confirmed, you will receive an order confirmation via email. This confirmation constitutes acceptance of your order by us, subject to availability and these terms.
• If, for any reason, we are unable to fulfill your order (e.g. due to stock shortages or delivery restrictions), we will contact you as soon as possible to arrange an alternative or process a full refund.

Product Availability and Substitutions

Whilst we strive to deliver arrangements as pictured on our website, seasonal variations and supply issues may occasionally necessitate substitutions. In such instances, we reserve the right to substitute flowers or packaging with items of equal or greater value and quality. Any significant substitutions will be communicated in advance where possible to ensure your satisfaction.

Pricing and Payments

All prices are set in pounds sterling (GBP) and are inclusive of relevant VAT and delivery charges within Teddington unless otherwise specified. We accept payment by major debit and credit cards. Your payment must be received in full before your order is processed and dispatched.

If any pricing errors are identified (for instance, due to a website glitch), we shall inform you promptly and reserve the right to cancel your order or offer you the opportunity to purchase the item at the correct price.

Delivery Terms

Flower Delivery Teddington offers delivery services across Teddington and surrounding areas on selected dates as outlined on our website. We aim to deliver all orders within your chosen delivery window. However, delivery times are estimates and may be affected by traffic, weather, or other factors beyond our control.

If the recipient is not present at the provided address, the flowers may be left with a neighbour, at a suitable location (such as a porch) or returned to our premises for re-delivery—depending on the instructions provided and our driver’s assessment. In such cases, a delivery note will be left at the address with further instructions.

It is your responsibility to provide accurate delivery details. We cannot accept liability for delayed or failed delivery if incorrect or incomplete details are provided.

Cancellations and Amendments

You may cancel or amend your order up until 24 hours before the scheduled delivery date. To do so, please use the mechanisms provided on our website, quoting your order reference number. Cancellations or changes requested after this period may not be possible as arrangements may already be in progress.

If you wish to cancel and are eligible under our terms, we will process your refund to the original payment method within seven working days. Refunds may be subject to a deduction for any costs incurred (for example, if the bouquet has already been prepared or dispatched).

We reserve the right to cancel your order in the event of an unavoidable issue, such as unavailability of a product or inability to deliver to your stated address. In such rare cases, you will receive a full refund.

Returns and Complaints

Due to the perishable nature of our products, we do not routinely accept returns. If you are dissatisfied with your purchase for any reason, please contact customer service within 24 hours of receipt with photographic evidence where possible. We will assess each complaint on a case-by-case basis and may, at our discretion, offer a replacement, refund, or alternative resolution.

Where arrangements have not met our high standards or arrived in poor condition, we encourage prompt communication to resolve the matter fairly and efficiently.

Liability

We take utmost care in delivering fresh, high-quality flowers according to the information provided. However, we do not accept liability for indirect, consequential, or incidental damages resulting from the use of our service, including delays, delivery errors, or non-delivery due to factors beyond our reasonable control (such as adverse weather, incorrect delivery details provided by the customer, or recipient unavailability).

Our liability in connection with any order is strictly limited to the value of that order, except where prohibited by UK law. This limitation does not apply in cases of fraud, personal injury, or death caused by negligence attributable to Flower Delivery Teddington.

Customer Responsibilities

Customers are responsible for providing accurate, complete contact and delivery details and ensuring the recipient is available to receive the order. You must also ensure any information provided when creating an account or making a purchase is up-to-date and correct.

It is advisable to provide an alternative contact number in the event the recipient cannot be reached at the delivery address.

Personal Data and Privacy

We collect personal data strictly for the purposes of processing and delivering orders, in accordance with current UK data protection and privacy regulations. Your data will not be shared with third parties except as necessary to fulfill your order (e.g. with delivery personnel). For further details, please review our Privacy Policy.

Intellectual Property

All content on our website, including images, text, designs, and product descriptions, is the property of Flower Delivery Teddington or its licensors. You may not reproduce, copy, or distribute content without our express permission.

Amendments to Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page and will take immediate effect for all new orders. It is your responsibility to review our terms regularly. Continued use of our services after any amendments constitutes acceptance of those revised terms.

Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from them or your use of our services, are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severance

If any provision of these Terms & Conditions is found by any court or tribunal to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flower Delivery Teddington with respect to your purchase and use of our services and supersede any prior agreements, understandings, or representations. No other agreement or communication, whether written or oral, not contained herein shall be binding.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please use the contact form on our website. Our team is available to assist you with your queries regarding flower delivery in Teddington and surrounding areas.

Acknowledgement

By placing an order with Flower Delivery Teddington, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, which apply to all of our customers throughout Teddington and its neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Teddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Teddington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.